How to switch from ISN to Househound

Do the exports first, while your ISN account is active. ISN's Terms (effective May 7, 2026) say all charges are non-refundable and that once your account is terminated, ISN has no obligation to keep or give you any of your content (ISN Terms of Service).

• Clients: go to Clients/Agents → Clients → Clients, click Download Clients at the top of the grid, set your criteria, and click Download Clients again. You get a CSV of every client that matches (ISN: download client database).
• Agents: go to Clients/Agents → Agents → Agents, click Download Agents, set your criteria, and click Download. Also a CSV (ISN: download agent database).

Set the criteria wide (no date filter) so the file holds everyone. For your own records, ISN's bills to you are under Admin → ISN Invoices, and each one downloads to Excel (ISN: understanding your billing).

ISN's single-order download (Inspections → Scheduled Inspections, the I icon, then the download buttons at the bottom of the order) works one order at a time (ISN: download a report or attachments). For everything at once, connect a cloud drive:

• Dropbox: Settings → Office Settings → Working with Other Applications → Dropbox, click Get new Access Code from Dropbox, sign in, and click Allow. ISN copies reports, agreements and attachments in the background, so make sure the Dropbox account has room (ISN: backup to Dropbox).
• Google Drive: clear any red backup alert first, then Settings → Office Settings → Working with other applications → Google Drive, click Get New Access Code From Google Drive, sign in, and click Allow. The backup runs overnight into a new ISN folder (ISN: Google Drive for backup).

Neither article says whether orders from past years are included. Open the folder the next day, check that your oldest reports are there, and ask ISN support (help@inspectionsupport.com) before you cancel if they aren't.

If you write reports in ISN's Report Writer, this PDF is what your Househound template is built from. ISN documents how to import templates into ISN and how to add templates from its library, but publishes no way to export your own templates or the Global Comment Library (ISN: importing report templates). Ask ISN support whether they can send you a copy; if they can, and it's a spreadsheet, a Word .docx or a JSON file, Househound reads that too.

The better the PDF, the better the template. A practice report where every comment you use is selected carries your whole library; a real report carries only what applied to that house. Download it from the order the same way as any report. Make one PDF per template you use (home, condo, mold, radon).

If ISN only schedules and another program writes your reports, start from that program's guide: Spectora, HomeGauge, Home Inspector Pro, Palm-Tech, Horizon or Tap Inspect.

Sign up on the web at househoundusa.com/signup. Your first 3 reports are free and there's no card to enter. The inspecting happens in the iPhone, iPad or Android app, which works with no signal.

In the Househound web dashboard, open Templates, click Import, and drop your files on it. During setup, the templates step opens with Bring your own template, which does the same thing. Import isn't in the phone apps.

Up to 10 files go in at once, 20 MB each. Each file becomes its own template, and the import keeps running if you close the page. PDFs, spreadsheets (.xlsx, .xls, .csv, .tsv), Word .docx files, JSON, photos of printed pages (including HEIC) and text files all work. An older Word .doc file has to be opened in Word and saved as .docx or PDF first.

A template read from a PDF is a draft. Autodraft builds the areas, items and comments from the page and suggests a comment type and a severity (major, moderate or minor) for each deficiency. Check that every ISN category has an area, the wording matches yours, the severities match how you rate those defects, and narrative comments read the way you want them.

Fix anything in the template editor on the web. Every comment also lands in the comment library, which is what Autodraft reuses when it turns your spoken notes into drafted findings.

On the web, go to People → Clients → Import contacts… and choose ISN's client CSV, then People → Agents → Import contacts… for the agent CSV. Files go up to 5,000 rows and 5 MB. You map each column (name, email, phone, company, type, notes) and see a preview first. A contact whose email is already saved is updated, never duplicated, and every skipped row is listed with the reason.

Then open Reports → Archive → Past reports and upload the report PDFs from your Dropbox or Google Drive backup, up to 50 at a time, 50 MB each. Househound reads the address, client, email and date from each PDF, and you can correct them. Archived reports are read-only: you can search, open, download and share them, but they don't become Househound inspections. Only PDFs are accepted.

Add your services and fees and any price rules for square footage, bedrooms or units. Upload your agreement (a .docx works for agreements) and choose how far ahead it goes out. Go through the client and agent emails and paste in your ISN wording. Set your booking start times and crew rules.

Connect your own Stripe account from Househound's payment settings. Money goes straight to that account. Each client card payment carries 3.25% + 40¢, and that includes Stripe's processing, so it's one deduction.

Use one of your 3 free reports on a real job: book it, send the agreement, write the report on the phone, publish it, and take the payment. Keep ISN for jobs already booked there until they're delivered and paid.

Point your website's booking link at your Househound booking page, or paste the booking widget onto the page, and remove ISN's Online Scheduler embed.

ISN doesn't publish in-product cancellation steps; contact ISN support. ISN bills one month in arrears for completed inspections, so expect one more invoice after you leave, covering the last month's jobs (ISN: how ISN invoices your company). Check your Dropbox or Google Drive backup is complete before you send the request.